Terms & Conditions

1 Services Overview

C2G provides a sourcing and logistics service that enables customers to purchase products from Chinese marketplaces and have them shipped to Ghana.

We act as an intermediary between customers and suppliers.

2 User Responsibilities

By using C2G, you agree to:

• Provide accurate information
• Review product details before ordering
• Ensure correct pricing when submitting link orders
• Comply with all applicable laws

3 Orders & Payments

• All orders must be fully paid before processing
• Prices may vary depending on supplier specifications (size, color, etc.)
• Customers must confirm final item price before placing link orders
• Additional charges may apply if incorrect pricing is submitted

4 Shipping & Delivery

• Delivery timelines are estimates and may vary
• Delays may occur due to customs, holidays, or logistics issues
• C2G is not responsible for delays beyond our control

See our Shipping Policy for full timelines and conditions.

5 Refunds & Cancellations

• Orders cannot be cancelled once processing has begun
• Refunds are subject to our Refund Policy
• Shipping fees and service charges may not be refundable

6 Product Quality

• C2G does not manufacture products
• Product quality depends on the supplier
• Optional inspection services may be provided

7 Prohibited Items

Customers must not order:

• Illegal or restricted items
• Dangerous goods
• Counterfeit or prohibited products

8 Limitation of Liability

C2G is not liable for:

• Supplier defects
• Shipping delays beyond control
• Customs-related issues

9 Account Suspension

We reserve the right to suspend or terminate accounts that:

• Violate policies
• Engage in fraud
• Misuse the platform

10 Changes to Terms

We may update these terms at any time. Continued use of the platform means acceptance of updates.

11 Contact

Questions about these Terms? Reach out and we'll be glad to help: