1 General Policy
C2G processes orders based on customer instructions. Refunds are handled based on the current status of the order at the time the request is submitted.
We understand things don't always go to plan. This policy explains when refunds are issued, what falls outside refund coverage, and how long you can expect the process to take.
Effective Date: April 16, 2026At C2G Logistics, refunds are handled fairly and based on order status. This policy should be read alongside our Terms & Conditions.
If you believe your order qualifies for a refund, please contact us as soon as possible with your order ID.
C2G processes orders based on customer instructions. Refunds are handled based on the current status of the order at the time the request is submitted.
Refunds may be issued if:
Refunds will not be issued for:
Partial refunds may apply for:
Approved refunds are typically processed within 3 to 10 business days, depending on the payment method used. Bank transfers may take slightly longer than mobile money.
Customers must report any issue within 48 hours of receiving the item, with clear evidence (photos or videos of the damage or incorrect item).
To request a refund or ask a question about this policy, get in touch: